Sanitize Customer Support Tickets → Store in Zendesk → Generate Reports
Automatically detect and redact PII from incoming customer support tickets before storing them in your helpdesk system, ensuring GDPR compliance while maintaining workflow efficiency.
Workflow Steps
Zapier
Trigger on new ticket creation
Set up a webhook trigger that fires whenever a new support ticket is created in Zendesk. Configure the trigger to capture the ticket content, sender information, and ticket ID for processing.
OpenAI Privacy Filter
Scan and redact PII from ticket content
Send the ticket content through OpenAI's Privacy Filter API to automatically detect and redact personally identifiable information like phone numbers, addresses, SSNs, and email addresses. Configure redaction preferences (mask vs. remove).
Zendesk
Update ticket with sanitized content
Replace the original ticket content with the PII-redacted version using Zendesk's API. Add a private note indicating PII redaction was performed and store original content in encrypted field if needed for compliance.
Workflow Flow
Step 1
Zapier
Trigger on new ticket creation
Step 2
OpenAI Privacy Filter
Scan and redact PII from ticket content
Step 3
Zendesk
Update ticket with sanitized content
Why This Works
Combines OpenAI's state-of-the-art PII detection with Zendesk's robust ticketing system, ensuring compliance without disrupting support workflows or requiring manual review of every ticket.
Best For
GDPR-compliant customer support ticket management
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