Emergency Call Override → Notify Caregivers → Create Support Ticket
When you remotely hang up a scam call for an elderly family member, automatically notify their caregivers and create a support ticket to follow up on their digital security needs.
Workflow Steps
Truecaller
Set up elderly family protection
Configure Truecaller Family admin to monitor elderly family members' calls with permission to automatically hang up on suspected scammers and receive immediate alerts when scam attempts occur
Twilio
Send emergency SMS alerts
Set up Twilio to automatically send SMS alerts to designated caregivers (family members, care facility staff) immediately when you hang up a scam call on behalf of an elderly relative
Freshdesk
Create follow-up support tickets
Automatically generate a Freshdesk support ticket for each scam call incident, assigned to the family's digital security coordinator, including details about the scam attempt and victim for follow-up education
Workflow Flow
Step 1
Truecaller
Set up elderly family protection
Step 2
Twilio
Send emergency SMS alerts
Step 3
Freshdesk
Create follow-up support tickets
Why This Works
Creates an immediate response system that not only blocks scams in real-time but also ensures proper follow-up care and education to prevent future attempts
Best For
Families caring for elderly relatives who are frequent targets of phone scams
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