Customer Feedback → Course Updates → Satisfaction Survey

Set up a regular export of customer support tickets from Zendesk, filtering for tickets related to product confusion, feature requests, or recurring issues. Focus on tickets tagged as 'product question' or 'how-to' requests.

Upload batches of support tickets to ChatGPT with a prompt to identify common knowledge gaps, frequently asked questions, and areas where customers struggle. Ask it to prioritize issues by frequency and impact, and suggest specific training content to address each gap.

Use ChatGPT's analysis to create new lessons in Coursekit or update existing ones. Add FAQ sections, create step-by-step tutorials for common issues, and build assessments that test understanding of problem areas identified in support tickets.

Create a Typeform survey to send to customers who complete the updated training modules. Ask about their confidence level, remaining questions, and whether the training addressed their original concerns. Set up logic jumps based on satisfaction scores.

Connect Typeform responses to Google Sheets to create a dashboard tracking training effectiveness. Monitor metrics like customer satisfaction scores, support ticket reduction for specific topics, and training completion rates over time.