Citizen Inquiry → AI Triage → Department Routing
Automatically categorize and route citizen inquiries from multiple channels to the appropriate government departments using AI classification.
Workflow Steps
Typeform
Collect citizen inquiries
Create a public form for citizens to submit questions, complaints, or requests. Include fields for contact info, inquiry type, urgency level, and detailed description.
OpenAI GPT-4
Classify and prioritize
Process each inquiry through GPT-4 to automatically categorize by department (Parks, Public Works, Finance, etc.), assign priority level, and extract key information for routing.
Zapier
Route to departments
Based on AI classification, automatically create tickets in department-specific systems (ServiceNow, Jira, or email) and send acknowledgment emails to citizens with case numbers and expected response times.
Workflow Flow
Step 1
Typeform
Collect citizen inquiries
Step 2
OpenAI GPT-4
Classify and prioritize
Step 3
Zapier
Route to departments
Why This Works
Reduces manual sorting time while ensuring citizens get faster, more accurate routing to the right department from the start.
Best For
Local government offices, municipal customer service, and public sector help desks
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