Chatbot Crisis Detection → Create Support Ticket → Schedule Follow-up
Automatically detect mental health crisis indicators in customer service chats and create priority support tickets with scheduled follow-up outreach.
Workflow Steps
Intercom
Set up crisis keyword detection
Configure Intercom's chatbot and live chat to recognize crisis-related keywords and phrases. Set up automatic tagging and escalation rules for conversations containing mental health indicators.
Zapier
Connect chat to ticketing system
Create a Zap that triggers when Intercom detects crisis keywords, automatically extracting the conversation details and user information for ticket creation.
HubSpot
Create priority support ticket
Generate a high-priority ticket in HubSpot with crisis flag, user details, conversation transcript, and pre-populated response templates with mental health resources and hotline numbers.
Calendly
Schedule follow-up outreach
Automatically create follow-up tasks in HubSpot and optionally send a Calendly link for the user to schedule a call with a trained mental health liaison or counselor within 24-48 hours.
Workflow Flow
Step 1
Intercom
Set up crisis keyword detection
Step 2
Zapier
Connect chat to ticketing system
Step 3
HubSpot
Create priority support ticket
Step 4
Calendly
Schedule follow-up outreach
Why This Works
Ensures no crisis signals fall through the cracks by creating a systematic response pipeline that combines immediate resource delivery with structured follow-up care.
Best For
Customer service teams at healthcare companies, employee assistance programs, or any organization wanting to provide crisis support to users
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