Monitor GitHub Issues → Create Support Tickets → Track Resolution
Automatically convert GitHub issues labeled as bugs into support tickets in your helpdesk system and track resolution progress. Ideal for open-source projects managing community feedback.
Workflow Steps
GitHub
Trigger on new issues with 'bug' label
Set up a webhook or use Zapier to monitor when new issues are created with the 'bug' label in your repository. This ensures only genuine bug reports trigger the workflow.
Zapier
Extract issue details and format data
Use Zapier to capture the issue title, description, reporter information, and repository details. Format this data into a structured format suitable for your support system.
Zendesk
Create support ticket with GitHub context
Automatically create a new Zendesk ticket with the formatted GitHub issue information. Include the original issue URL, priority level based on labels, and assign to the appropriate support team.
GitHub
Add comment with ticket reference
Post an automated comment on the original GitHub issue with the Zendesk ticket number and expected response timeframe, keeping the community informed of progress.
Workflow Flow
Step 1
GitHub
Trigger on new issues with 'bug' label
Step 2
Zapier
Extract issue details and format data
Step 3
Zendesk
Create support ticket with GitHub context
Step 4
GitHub
Add comment with ticket reference
Why This Works
Combines GitHub's collaborative issue tracking with Zendesk's structured support workflow, ensuring no bugs fall through the cracks while maintaining professional communication
Best For
Open-source maintainers and product teams need to formalize bug tracking and provide professional support responses
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