Customer Feedback → Prio Discussions → HubSpot Updates
Route customer feedback through priority discussions and automatically update customer records with resolution status and next steps.
Workflow Steps
Typeform
Collect structured feedback
Set up Typeform to capture customer feedback with fields for priority level, feature requests, and contact information. Include logic jumps to categorize feedback types and urgency levels automatically.
Prio
Create priority discussions
Use Zapier to automatically create Prio discussions from high-priority Typeform submissions. Include customer details, feedback content, and suggested priority level. Tag relevant team members for immediate visibility.
Prio
Track discussion resolution
Configure Prio webhooks to trigger when discussions are marked as 'resolved' or 'implemented.' Capture the final decision, timeline, and any customer communication needed.
HubSpot
Update customer records
Automatically update HubSpot contact records with feedback resolution status, implementation timeline, and next steps. Create follow-up tasks for account managers to reach out with updates and maintain customer satisfaction.
Workflow Flow
Step 1
Typeform
Collect structured feedback
Step 2
Prio
Create priority discussions
Step 3
Prio
Track discussion resolution
Step 4
HubSpot
Update customer records
Why This Works
Creates a closed-loop system where customer feedback drives internal prioritization and resolution status automatically flows back to customer records, improving satisfaction and retention.
Best For
Customer success teams managing feedback and feature requests at scale
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