Auto-Generate Local Business Recommendations from Customer Inquiries

intermediate25 minPublished Apr 21, 2026
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Transform customer location requests into personalized business recommendations by combining Yelp API data with AI-powered responses sent via email or Slack.

Workflow Steps

1

Zapier

Trigger on new customer inquiry

Set up a webhook or email trigger that captures customer location requests and preferences (cuisine type, budget, occasion, etc.) from forms, emails, or chat messages.

2

Yelp Fusion API

Search for relevant businesses

Use the extracted location and preferences to query Yelp's API for businesses matching the criteria. Pull business details including ratings, reviews, price range, and contact information.

3

OpenAI GPT-4

Generate personalized recommendation

Feed the Yelp data into GPT-4 with a prompt to create a personalized, conversational recommendation that explains why each business fits the customer's needs, including key highlights from reviews.

4

Gmail

Send formatted recommendation email

Automatically send the AI-generated recommendation to the customer via email with proper formatting, business links, and a friendly closing that encourages them to share their experience.

Workflow Flow

Step 1

Zapier

Trigger on new customer inquiry

Step 2

Yelp Fusion API

Search for relevant businesses

Step 3

OpenAI GPT-4

Generate personalized recommendation

Step 4

Gmail

Send formatted recommendation email

Why This Works

Combines Yelp's comprehensive business database with AI's ability to create personalized, contextual recommendations at scale, turning raw data into valuable customer experiences.

Best For

Travel agencies, concierge services, or customer support teams handling location-based inquiries

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